Location:
Derry
Employee status:
Permanent, immediate & ongoing opportunities
You’ll work in a buzzing Contact Centre, speaking with customers who have an issue or question about their Sky service. You’ll quickly understand their needs and resolve their queries, whilst also looking for additional sales opportunities to enhance their Sky experience. You won’t be going it alone. Putting customers first is a top priority here and you’ll be part of a supportive, fun and friendly team who are all focused on having great conversations.
Salary is £16,286.40 per annum.
The most important skills in this role are great communication and customer service, with a genuine enthusiasm for delivering the best possible service. You’ll love a challenge, and be keen to meet a target that stretches you. Most of all, you’ll be a people person and love working a role where you can chat with lots of new people and put them first.
We invest in our people to make sure they excel in their roles and are able to progress their career with us. That’s why you’ll spend the first four weeks learning the ropes during our comprehensive induction training, so you’re fully prepared with everything you need to know from day one. In addition to this, ongoing training and support will be offered throughout your time here, to help you develop your career in the direction you want.
To help you have better conversations with our customers and understand our products inside out you’ll receive free Sky Q, phone and broadband to enjoy in your spare time. And, because we know life isn’t just about working, you’ll receive 21 days annual leave (plus eight bank holidays), private health and dental care and a wide range of high street discounts too. You'll also qualify for our great bonus scheme and incentives throughout the year.
It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best. If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.