Outbound Customer Experience Advisor

Location:
Cardiff

Employee status:
Permanent, immediate & ongoing opportunities

Apply Now

Working as Sky's official partner, Firstsource are looking to hire Outbound Customer Experience Advisors to join our exciting team in Cardiff.

This is a brilliant full-time permanent position for someone who's passionate about sales. On top of your basic salary of £18,000 you’ll be a part of an amazing uncapped bonus scheme, our advisors currently take home an average of £4,200 annually, along with some fantastic benefits including free Sky Q!

What You'll Be Doing

You’ll help connect our customers with a world of entertainment. Making outbound calls to potential customers, sharing an enthusiasm and knowledge of the Sky products and helping them set up a new subscription for one of Sky’s industry-leading products. The role is 40hrs per week, 8am-8pm, Monday-Sunday (shifts can start at 9:45am). 

Your Responsibilities Will Include:

  • Working to meet daily and weekly targets  
  • Using your listening and influencing skills 
  • Doing the right thing for the customer 
  • Tailoring solutions to match Sky products to customers’ needs
  • Selling well and ethically, ensuring you comply with all contact regulations

What Skills Do I Need To Apply?

You'll be an experienced sales advisor with great customer service skills and a true passion for selling. You'll love talking to people and have a knack for understanding their needs. Most importantly, you'll be committed to doing the very best for our customers. We're looking for someone who's:

Tenacious, adaptable and resilient

Genuinely interested in entertainment

Motivated and energetic in a targeted environment

Keen ability to spot potential customers and close deals

Work well with your team and have a positive impact on the wider business


goal
football

And The Perks

We invest in our people to make sure they excel in their roles and are able to progress their career with us. That’s why you’ll spend the first few weeks learning the ropes during our comprehensive induction training. You’ll graduate to our Academy, applying what you’ve learnt with the support of a ‘buddy’ when speaking to customers. You’ll receive ongoing training to help you develop your career in the direction you want.

your benefits icons

There's More...

sky-box-tv.jpg#asset:16

To help you have better conversations with our customers and understand our products inside out you’ll receive free Sky Q with phone and broadband. On top of this you’ll get a great uncapped bonus scheme, ongoing sales incentives throughout the year and private health care. Getting here is easy too with great bus and rail links. We have all you need onsite with our hot food canteen, ‘get ready area’ and plenty of chill out areas.

Sound like the perfect job for you?

Fill out the form now and you could soon be part of our great team!

Apply Now

Upload your CV*

Attach your CV by dropping it here or
selecting one.
or Request a Callback?

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best. If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.